Complaints & Disputes
Complaints & Disputes
We aim to provide a fair, transparent, and safe platform for all users. If you encounter an issue related to billing, content, or account activity, we encourage you to submit a complaint so we can assist promptly.
1. Types of Complaints We Handle
- Billing errors or unexpected charges
- Unauthorized transactions
- Issues with purchased digital content
- Misleading or harmful creator content
- Copyright, privacy, or safety concerns
- Violations of our Terms of Service
- Technical problems affecting access to purchased items
2. How to Submit a Complaint
Send an email to creators@astghik.io with:
- Your full name
- Account email address
- Transaction ID (if applicable)
- A clear description of your concern
- Any relevant screenshots, links, or proof
Complaints involving legal or safety issues may require additional verification.
3. Response Time
- We will acknowledge your complaint within 1–2 business days.
- Full investigation and resolution typically occur within 3–7 business days.
- Complex or legal-related complaints may require additional time.
4. Escalation Process
If you believe your issue was not resolved appropriately, you may request escalation. A senior support specialist will review the complaint and provide a final decision.
5. Abuse of Complaint System
Submitting false, fraudulent, or abusive complaints may result in account restrictions or suspension.
We treat all disputes seriously and appreciate the opportunity to resolve them directly before they escalate to financial institutions.