Why refunds exist on Astghik
Refunds are an important part of a fair marketplace. They protect players from accidental purchases while also ensuring creators are not exposed to abuse.
Astghik’s refund rules are designed to balance both sides — flexibility for users and stability for developers.
When a refund can be requested
A user may request a refund under the following conditions:
- Within 7 days of purchase, if the game has not been downloaded
- Within 24 hours after download, if the download action has already occurred
Once these conditions are no longer met, the refund option is automatically disabled.
Why download status matters
Downloading a game unlocks access to its full content.
For this reason, refunds after download are limited to a short window.
This approach:
- protects creators from content misuse
- keeps refund rules simple and transparent
- aligns expectations for both sides before purchase
How to request a refund
Refunds are requested directly from the user’s Library:
- Open your Library
- Select the purchased game
- Click Request refund (if eligible)
- Submit the request
If the purchase qualifies, the request is processed according to the platform’s payment flow.
Abuse prevention and account review
To keep the system fair, Astghik actively monitors refund behavior.
- If a user refunds more than 10% of their purchases, a warning may be issued
- If refunds exceed 16% (excluding the first purchase), the account may be reviewed
- Repeated abuse can result in temporary or permanent account restrictions
These measures help ensure refunds remain a safety feature — not an exploit.
Transparency for creators
Creators are always informed when refunds affect their earnings.
- Refunded transactions are clearly marked
- Financial reports remain auditable
- No hidden adjustments or silent deductions
Transparency is essential for long-term trust on the platform.
Final thoughts
Refunds on Astghik are designed to be:
- clear
- predictable
- fair to both players and creators
By combining time limits with abuse monitoring, the platform maintains a healthy ecosystem for everyone involved.
